Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery charges are based on your location. The ELISA Genie headquarters is in London, United Kingdom so prices are based on delivery to your location.

However, if you are purchashing through one of our great distributors our prices may vary or will be provided by our distributor.

Which payment methods are accepted in the Online Shop?

We accept all major credit cards for payments.

If you have set up a payment system we also accept payment through purchase orders

If you are purchasing through a distributor your payment process may vary

How long will delivery take?

Delivery can take from 3 to 10 days based on the kit that you have purchased

What exactly happens after ordering?

After you order you will receive a confirmation email of your purchase

Then once your order has been dispatched we send an email to let you know it has left our lab and is safely on its way

Do I receive an invoice for my order?

Yes we send an invoice on receipt of order through email.

Can I get a better price?

If you are looking for a bulk pricing on kit or are looking to see if we can provide a better deal we are always happy to talk about pricing!

Fill out our contact form and we’ll be right back in touch to chat about the kits and price!

Send us an email